Responsible Gaming

Gamble for entertainment, not income

Online casino games are games of chance. The outcome of each game is determined by the relevant game mechanics, and previous results do not predict future results. A winning streak does not mean that another win is due, and a losing streak cannot be corrected by continuing to play. No strategy can guarantee a win or remove the risk of losing money.

Before you play, decide how much money and time you are comfortable spending. Treat that amount as the cost of entertainment, in the same way you might budget for a meal, a film or another leisure activity. Only use money that you can afford to lose after essential expenses have been paid. Never use rent, bills, household money, borrowed money or credit intended for other purposes to gamble.

Practical habits for safer play

• Set a gambling budget before you start and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential spending and review your account activity regularly.
• Do not chase losses by increasing stakes or continuing to play after your budget has been reached.
• Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
• Do not gamble to escape personal problems, improve your mood or recover money lost elsewhere.
• Consider telling someone you trust about your limits so they can help you stay accountable.
• Stop playing when gambling no longer feels enjoyable or remains within your planned budget.

A limit is most useful when it is set before gambling begins. If you find yourself changing your plans repeatedly, hiding your activity or feeling unable to stop, take a break and consider using stronger account restrictions or seeking professional support.

Use account controls to stay in control

Casino Jax may provide safer gambling features that help you manage how you use your account. The tools available to you may depend on the account, platform and applicable requirements. Read the information shown when selecting a tool and choose settings that reflect your personal circumstances rather than an amount you hope to win.

Limits and reminders

Available controls may include deposit limits, spending or loss limits, wagering limits, session reminders and time limits. A deposit limit controls how much you add to your account, while other controls may relate to the amount wagered, the amount lost or the time spent playing. These controls do not guarantee that you will win or that you will stop gambling completely, but they can provide a useful barrier against impulsive decisions.

Choose limits based on money you can genuinely afford to spend. Make sure you understand whether a limit applies daily, weekly or over another period, and whether it applies to deposits, wagers, losses or playing time. Some changes may not take effect immediately, particularly where a limit is being reduced or a cooling-off period applies. Do not rely on a limit change being available to recover a loss.

Breaks and account restrictions

If you need time away from gambling, use any available cooling-off or account break feature. A break can give you space to review your spending and decide whether gambling remains suitable for you. If you have concerns about your gambling, ask for account closure or self-exclusion rather than relying only on willpower.

Keep your account information private and do not allow another person to use your account. Account sharing can make it harder to monitor your gambling and may prevent limits or restrictions from working as intended. If you think another person has accessed your account, stop using it and raise the issue through the available support channel.

Recognise the signs of gambling harm

Gambling harm can affect anyone, including people who have gambled for a long time without difficulty. It may involve financial loss, stress, relationship problems, reduced work or study performance, poor sleep or changes in mood. You do not need to wait until a serious problem develops before taking action. Early support can make it easier to regain control.

You may need a break or support if you are:

• Spending more time or money gambling than you planned.
• Increasing your bets or deposits to try to recover previous losses.
• Borrowing money, selling belongings or missing bills because of gambling.
• Feeling restless, irritable or anxious when you try to stop.
• Thinking about gambling throughout the day or finding it difficult to focus on other activities.
• Hiding gambling, payments, losses or account activity from family, friends or colleagues.
• Arguing with people close to you because of gambling.
• Neglecting work, study, health, sleep or other responsibilities.
• Gambling when you are distressed, lonely, angry or affected by alcohol or drugs.
• Feeling guilty, ashamed or hopeless after gambling, but returning to play anyway.

One sign may be enough reason to pause and review your gambling. Several signs may indicate that gambling is becoming difficult to control. Do not try to solve gambling-related debt by gambling more. Stop playing, consider closing or restricting your account, and speak with a qualified support service or financial counsellor.

Self-exclusion and getting help

Self-exclusion is a formal step to prevent or restrict your access to gambling for a selected period or until you choose to request a review, where that option is available. If you decide that self-exclusion is right for you, use the relevant account feature or contact the available Casino Jax support channel to ask about the process. You may be asked to confirm your identity and select the restriction that best suits your needs.

Self-exclusion works best when combined with practical changes outside the account. Remove saved payment details where possible, avoid gambling-related advertising and applications, tell a trusted person about your decision, and ask them to support you. You may also wish to contact your bank about any gambling transaction controls it offers. Do not open another account or use another person's account while excluded.

If you are concerned about your own gambling, or someone else's gambling, support is available in Australia. Gambling Help Online provides information, counselling and guidance for people affected by gambling harm. You can also speak with a general practitioner, psychologist, qualified gambling counsellor, financial counsellor or a trusted family member or friend. These services can help you understand your options without requiring you to manage the situation alone.

If gambling has caused urgent financial, relationship or mental health concerns, seek help as soon as possible. If you or another person is in immediate danger, contact local emergency services. Casino Jax support may assist with account-related questions and available safer gambling options, but it is not a substitute for independent counselling, medical advice or financial advice.

Age, account responsibility and our approach

Gambling services are for adults only. If you are under 18, do not create an account, deposit funds or use Casino Jax. Parents and carers should take reasonable steps to prevent children from accessing gambling websites and devices used for gambling.

• Use a separate password for your gambling account and keep it confidential.
• Log out when you finish using a shared device.
• Use device, browser and network controls to restrict access for children or other vulnerable people.
• Monitor account activity and payment notifications for anything you do not recognise.
• Do not let another person deposit, withdraw or gamble through your account.
• Tell Casino Jax through the available support channel if you believe an underage person has used the service or if you need help applying a restriction.

Responsible gambling is a shared responsibility. We encourage players to make informed choices, use available controls and ask for help early. We may provide information, reminders and account tools designed to support safer play. These measures cannot remove all gambling risks, so you should remain aware of your own behaviour and take action whenever gambling stops being affordable, enjoyable or manageable.

Nothing on this page changes the applicable Casino Jax terms, account requirements or any legal obligations that apply to online gambling in Australia. If you are unsure about a feature, restriction or account decision, review the information provided with your account and use the available support channel for clarification. There is no need to wait for a large loss or serious consequence before asking for help.